FAQs
What is the Health Marketplace?
Health Marketplace is a New Zealand based online platform offering a wide range of health and wellness products. We provide high-quality supplements, vitamins, skincare, organic foods and much more.
Are the products on Health Marketplace authentic and safe?
Yes, absolutely. We take pride in offering only genuine products from trusted brands. The products from our vendors undergo rigorous quality checks to ensure authenticity and safety. We also prioritize organic and natural options whenever possible.
Do you ship internationally?
At the moment, we primarily serve customers within New Zealand. However, we may offer international shipping to selected countries in the future. Please check our website for updates on international shipping availability.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard) and Afterpay for convenient payment options.
How long does shipping take?
Shipping times may vary depending on your location within New Zealand and the shipping method selected. Generally, orders are processed and dispatched within business days. Please refer to our shipping information page for more details.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us and we will look to rectify as soon as possible. Please review our returns policy for full details and instructions.
Do you offer discounts or promotions?
Yes, we frequently offer discounts, promotions, and special offers on various products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.
Are your products suitable for vegetarians/vegans?
Many of our products are suitable for vegetarians and vegans and many other diet restricted foods. You can filter products on our website by dietary preferences to find suitable options easily.
Can I track my order?
Yes, once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.
How can I contact customer service?
Our customer service team is available to assist you with any inquiries or concerns. You can reach us by email at support@healthmarketplace.co.nz during our business hours. Please refer to the “contact us" section.