Refund Policy

We want you to feel confident shopping with us. If your order isn’t quite right, our Customer Service team is here to help. Please email us at support@healthmarketplace.co.nz.

Please note, we offer refunds only – no exchanges.

Refund Eligibility

To qualify for a refund:

• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (e.g. order confirmation or receipt) is required.
• Refund requests must be submitted within 14 days of purchase.
  

Refunds are available for the following reasons:

• Change of mind
• Faulty or damaged item(s) on arrival (due to logistics)
• Incorrect item(s) received

Refund Process:

1.    Submit a request: Contact our Customer Service team at support@healthmarketplace.co.nz with your order number, details of the item(s) you’d like refunded, the reason for your request, and any supporting images or videos.
2.    Review: Our team will assess your request and confirm the next steps.

What to expect:
Change of Mind Item(s)

• Items must be returned to us before we can process your refund. Please note that the cost of returning the item is your responsibility.
• Partial refunds only – we will refund the item(s) cost, but the original shipping fee and Shopify transaction fees are non-refundable.

Faulty, Damaged, or Incorrect Item(s) 

• Items do not need to be returned.
• Full refund – we will refund the item(s) cost, original shipping fee, and Shopify transaction fees.