Frequently Asked Questions
General Queries
What is Health Marketplace?
What is Health Marketplace?
Health Marketplace is a New Zealand-based online destination for trusted health and wellness essentials. We bring together reputable brands, premium products, and professional services—so you can find everything from prevention to active support, all in one place. Our goal is to help you take control of your well-being, your way.
Is my personal information secure?
Is my personal information secure?
Yes. We comply with the Privacy Act 2020 and follow strict data security practices, including encrypted payment processing and secure customer accounts. You can read more details within our Privacy Policy here.
How can I contact customer service?
How can I contact customer service?
Our customer service team is here to help.
Email us at support@healthmarketplace.co.nz or visit our Contact Us page during business hours, and we’ll get back to you as soon as possible.
Payment Queries
What payment methods do you accept?
What payment methods do you accept?
We currently accept:
- Visa and Mastercard (credit or debit)
- Afterpay (interest-free instalments)
We’re working on adding more payment options soon.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Yes! We regularly run promotions and special offers on a wide range of products. Sign up for our newsletter and follow us on social media to be the first to know.
Can I set up a subscription for repeatpurchases?
Can I set up a subscription for repeatpurchases?
We do not offer this feature yet, however, we’re working on adding subscription options for popular items such as supplements, skincare, and health monitoring devices, so stay tuned.
Product Queries
Are your products authentic and safe?
Are your products authentic and safe?
Yes - 100%. We only stock products from trusted, verified brands.
Every product undergoes strict quality checks to ensure safety, authenticity, and compliance with New Zealand regulations. Wherever possible, we prioritise organic, natural, and sustainable options.
Are your products approved or regulatedin New Zealand?
Are your products approved or regulatedin New Zealand?
Yes. All products meet New Zealand safety and compliance standards. Medical devices are assessed to ensure they align with Medsafe guidelines.
Are your products suitable forvegetarians or vegans?
Are your products suitable forvegetarians or vegans?
Many of our products are suitable for vegetarians, vegans, and other dietary needs. You can filter by dietary preference on our website to easily find the right options for you.
What happens if an item I want is out of stock?
What happens if an item I want is out of stock?
We are working on introducing a pre-order option with an estimated shipping time for popular items that are temporarily out of stock. Stay tuned for updates.
Shipping Queries
Do you ship internationally?
Do you ship internationally?
At this stage, we only deliver within New Zealand.
How long will it take for my package to arrive?
How long will it take for my package to arrive?
Please refer to our Shipping Policy for further information, including conditions and timeframes.
Return & Refund Queries
What if I want to refund an item?
What if I want to refund an item?
Please refer to our Refund Policy for further information, including conditions and timeframes.